Journal of Service Research Special Issue on IT-Related Service: A Multidisciplinary Perspective

Journal of Service Research calls for submissions for a special

interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a

post-industrial service society comes from the contribution of

information technology (IT) to service sectors and from IT as

service. This special issue is multidisciplinary in nature as

many disciplines play a role in the service economy. We invite

scholars from marketing, information systems, operations management, human resources, finance/accounting, economics,

and organizational research to submit papers on IT-related service. We are particularly interested in papers that consider the

productivity and quality of IT-related service and focus on the

relationship with customers (including B2C, B2B and C2C), in

contrast to technology-centered approaches to service management and business interaction. Papers that include empirical,

analytical, and conceptual approaches that develop or extend

theory are welcome. Topics of interest include, but are not limited to:

IT’s role in providing cost-effective service

IT mediated or supported self-service

IT-related service productivity, quality, and customer

satisfaction

IT servitization

IT-related service innovations and business transformation

IT-related service management and marketing

IT-related service value networks

IT service, customer service, and service satisfaction

IT-related service and consumer behavior

IT-related service and employee attitudes and behavior

IT-related service economics and pricing

IT-related service engineering, systems, and computing

We expect this special issue to lead to significant crossfertilization across fields and, therefore, to particularly high

impact for the papers. The issue is sponsored by the National

Science Council of Taiwan and the Center for Excellence in

Service at the University of Maryland.

The best paper will receive a first-place award of $2,000,

and up to three additional papers will receive honorablemention awards of $1,000 each. In addition, each award will

include an invitation for the paper to be presented at the

Frontiers in Service Conference in 2013 (with complimentary

registration) that will coincide with the publication of the

special issue.

Please submit manuscripts to http://mc.manuscriptcentral.

com/journsr and designate ‘‘Special Issue on IT-Related

Service.’’

Submission Deadline: February 1, 2012; Expected Publication Date: August 2013